Approved answers that stay on-brand.Publish the content your team has reviewed and keep customer-facing wording consistent.
Meet the Synthetic Chatbot
A customer chatbot built around the work, not just the words.
Give customers useful answers from approved content, relevant live data, and a guided workflow — with clear actions and human handoffs when they matter.
Start with one customer workflow and expand when the results are clear.
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Live context, not stale guesses.Connect permitted business data so the chatbot can respond to the customer’s current situation.
A visible workflow behind every conversation.Route intents, collect details, show options, and hand off through configurable steps.
Useful handoffs when a person is needed.Pass the customer’s goal, context, actions, and unresolved questions to the right human.
Most chatbots answer. Few can guide the customer to the right next step.
A scripted bot breaks when a customer uses different words. A generic AI wrapper can sound confident while using stale or unsupported information. Teams need a customer assistant that understands the workflow behind the question.
The Synthetic Chatbot combines governed knowledge, permitted live data, visible routing, controlled actions, and human escalation in one experience. It is designed to be useful without becoming an uncontrolled decision maker.
One focused customer workflow is the fastest path to a reliable AI experience.
Simple setup
Build the conversation around the outcome.
Define what the chatbot knows, what it may do, and when a person takes over. Then test the flow before customers see it.
01
Choose the customer job
Start with one measurable need such as product questions, lead intake, option discovery, callback requests, or support routing.
02
Publish approved knowledge
Add current answers, policies, limits, fallback wording, and escalation guidance through a reviewable publish process.
03
Connect permitted context
Attach only the live data and actions that the workflow needs. Keep access scoped to the customer and task.
04
Test, launch, improve
Test normal, incomplete, sensitive, ambiguous, and failed cases. Launch under supervision and expand from evidence.
Capabilities
Everything needed for a governed customer conversation.
Use one configurable role to answer questions, work with current context, guide actions, and escalate with the full story intact.
Visual flow builder
Map routing, knowledge, live-data lookups, conditions, actions, responses, and handoffs on a visible flow.
Structured options
Present relevant choices as clear cards or compact actions instead of burying them in a long reply.
Customer API
Support custom customer experiences with validated requests, streaming responses, and safe retry handling.
Test drawer
Chat against a draft flow, watch the configured path, and inspect behavior before publishing.
Visual flow builder
Map routing, knowledge, live-data lookups, conditions, actions, responses, and handoffs on a visible flow.
Structured options
Present relevant choices as clear cards or compact actions instead of burying them in a long reply.
Customer API
Support custom customer experiences with validated requests, streaming responses, and safe retry handling.
Test drawer
Chat against a draft flow, watch the configured path, and inspect behavior before publishing.
Visual flow builder
Map routing, knowledge, live-data lookups, conditions, actions, responses, and handoffs on a visible flow.
Structured options
Present relevant choices as clear cards or compact actions instead of burying them in a long reply.
Customer API
Support custom customer experiences with validated requests, streaming responses, and safe retry handling.
Test drawer
Chat against a draft flow, watch the configured path, and inspect behavior before publishing.
Approved content
Manage draft and published answers so the serving version is clear, reviewable, and consistent.
Intent routing
Route each message to the right configured role and keep ownership clear across customer journeys.
Human handoffs
Escalate sensitive or uncertain conversations with the facts, actions, and next step a person needs.
Run inspection
Review the path, timing, content matches, data calls, and sanitized snapshots behind an exchange.
Approved content
Manage draft and published answers so the serving version is clear, reviewable, and consistent.
Intent routing
Route each message to the right configured role and keep ownership clear across customer journeys.
Human handoffs
Escalate sensitive or uncertain conversations with the facts, actions, and next step a person needs.
Run inspection
Review the path, timing, content matches, data calls, and sanitized snapshots behind an exchange.
Approved content
Manage draft and published answers so the serving version is clear, reviewable, and consistent.
Intent routing
Route each message to the right configured role and keep ownership clear across customer journeys.
Human handoffs
Escalate sensitive or uncertain conversations with the facts, actions, and next step a person needs.
Run inspection
Review the path, timing, content matches, data calls, and sanitized snapshots behind an exchange.
Live business context
Fetch permitted customer or account information at the moment it is needed instead of relying on old text.
Embeddable widget
Add a customer-facing chat experience to a website with a lightweight embed and a branded conversation flow.
Conversation history
Preserve relevant session context without mixing unrelated customer conversations.
Release controls
Use separated environments, versioning, backups, and promotion review for safer customer-facing changes.
Live business context
Fetch permitted customer or account information at the moment it is needed instead of relying on old text.
Embeddable widget
Add a customer-facing chat experience to a website with a lightweight embed and a branded conversation flow.
Conversation history
Preserve relevant session context without mixing unrelated customer conversations.
Release controls
Use separated environments, versioning, backups, and promotion review for safer customer-facing changes.
Live business context
Fetch permitted customer or account information at the moment it is needed instead of relying on old text.
Embeddable widget
Add a customer-facing chat experience to a website with a lightweight embed and a branded conversation flow.
Conversation history
Preserve relevant session context without mixing unrelated customer conversations.
Release controls
Use separated environments, versioning, backups, and promotion review for safer customer-facing changes.
A governed chatbot without a maze of rules.oneasy mode.
Clear answers. Serve approved content directly when it matches the customer’s question.
Useful actions. Guide the next step with current context and configured permissions.
Safe boundaries. Limit data access, actions, and claims to what the role is allowed to handle.
Visible improvement. Use traces and outcome metrics to improve the workflow instead of guessing.
Track the conversation and the outcome.
1
published role per customer journey
24/7
customer conversation coverage
100%
configurable workflow visibility
4
release environments
Useful automation with boundaries your team can review.
Scoped access
Connect only the data and actions that the chatbot’s role requires. Keep customer context separated from unrelated records.
Human approval where it matters
Keep sensitive decisions, commitments, disputes, and unsupported questions with a responsible human owner.
Published content control
Draft, review, publish, and promote customer-facing content through a process your team can audit.
Give your customers a better next step.
Designed around your process.
Map the customer job, ownership, data, actions, and handoff before launch.
Start focused. Expand when the evidence supports it.
Questions about synthetic chatbots
A focused chatbot is easier to govern, test, and improve.
Talk to AgentMaxStart with the workflow your team needs.
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Synthetic chatbot
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